Ibet x Privacy Policy – Malaysian Player Personal Data Protection

01 Introduction

This Privacy Policy ("Policy") is published by ibet x ("we", "Platform") and applies to all users of ibetx.net and all applications, services, and features operating under the ibet x brand. This Policy describes our privacy practices – including the types of data we collect, how it is used, and the measures we take to ensure the security of your data.

By registering an ibet x account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any provision herein, please discontinue use of our platform.

Ibet x complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We take a proactive approach to ensuring your personal data is managed with full transparency and accountability.

02 Data We Collect

Ibet x only collects data necessary to provide you with quality services. The following are the categories of data we collect:

We do not collect sensitive information such as biometric data, health information, or political views unless required by law in specific circumstances.

03 Data Collection Purpose

Every piece of data we collect has a clear and legitimate purpose. ibet x collects your personal information for the following purposes:

• Identity & Eligibility Verification – KYC process to verify that you meet the age and eligibility requirements before using the platform.
• Account Management – Create, manage, and secure your ibet x account.
• Transaction Processing – Process deposits, withdrawals, and all financial transactions accurately and securely.
• Service Delivery – Provide access to all games, promotions, and platform features that you use.
• Customer Support – Respond to enquiries, resolve issues, and provide technical support.
• Legal Compliance – Fulfil obligations under Malaysia's PDPA, anti-money laundering (AML) laws, and other regulatory requirements.
• Platform Improvement – Analyse usage patterns to improve the overall user experience.
• Platform security – Detect and prevent fraudulent activity, money laundering, or system abuse.
• Marketing communications – Send information about the latest promotions and offers (subject to your preferences).

04 How We Use Your Data

Ibet x uses your personal data responsibly and only for the purposes stated in this Policy. We do not use your data for purposes unrelated to service delivery without your prior consent.

Specifically, your data is used to:

• Verifying your identity during login and the two-factor authentication (2FA) process.
• Accurately processing and verifying every deposit and withdrawal transaction.
• Performing risk assessments and AML compliance checks as required by law.
• Personalising your experience on the platform – including relevant game recommendations and promotional offers.
• Sending important notifications related to your account, security, and transactions.
• Providing efficient customer support whenever you need assistance.
• Conducting internal analysis to monitor platform performance and identify areas for improvement.

05 Data Sharing with Third Parties

Ibet x does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain circumstances, we may need to share your information with the following parties:

• Payment Service Providers – To process your deposit and withdrawal transactions through registered payment channels.
• Game Providers – To deliver game content and ensure the integrity of the games you participate in.
• KYC Service Providers – To carry out the required identity verification checks.
• Regulatory authorities and law enforcement agencies – When required by Malaysian law or a valid court order.
• Auditors and professional advisors – Subject to strict confidentiality obligations for compliance and internal audit purposes.

All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that data for purposes agreed upon in writing with ibet x.

06 Data Security

The security of your personal data is ibet x's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL Encryption – All data transmitted between your browser and ibet x servers is encrypted to the highest industry standards.
• Data Encryption at Rest – Sensitive data stored in our databases is also encrypted for additional protection.
• Strict access controls – Only authorised personnel may access player personal data, and every access is automatically logged.
• Continuous Monitoring – Our systems are monitored around the clock to detect any intrusion attempts or suspicious activity.
• Regular security audits – ibet x conducts regular security audits by independent third parties to verify the effectiveness of our protective measures.
• Staff Training – All ibet x staff receive comprehensive data protection training as part of onboarding and ongoing development.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe from all threats. In the event of any data breach that may affect your interests, we will notify you and the relevant authorities within the timeframe required by law.

07 Cookies & Tracking Technologies

Ibet x uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies – Required for core platform functions such as login, secure sessions, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – Collect information on how you use the platform to help us improve performance and user experience.
• Functional cookies – Save your preferences such as language, region, and display settings for a more personalised experience.
• Analytical cookies – Helps us understand traffic patterns and platform usage in aggregate, without identifying individuals personally.

You can manage or disable cookies through your internet browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the ibet x platform.

08 Your Rights as a Data Subject

Under the Malaysian PDPA and international data protection principles, you have the following rights regarding your personal data held by ibet x:

To exercise any of the above rights, please contact the ibet x support team via live chat or email. We will process your request within 30 business days from the date we receive your complete request.

09 Data Storage & Deletion

Ibet x retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by Malaysian law.

• Active account data – Retained for as long as your account is active and for the designated period after account closure to meet compliance requirements.
• Financial Transaction Records – Retained for a minimum of seven (7) years in accordance with Malaysian financial and tax legal requirements.
• KYC Records – Retained for the minimum period stipulated under Malaysia's AML laws.
• Support Communication Logs – Retained for three (3) years for reference and dispute resolution purposes.
• Marketing data – Deleted or anonymised within 90 days after you withdraw your marketing consent.

When data is no longer required, we will securely delete it using certified erasure methods so that it cannot be recovered or accessed again by any party.

10 Children's Data

Ibet x does not accept registration or use of the platform by individuals under the age of 18. We do not knowingly collect or store personal data from minors.

11 Changes to the Privacy Policy

Ibet x reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to all members via:

• Prominent notices displayed on the ibetx.net homepage.
• Notification emails sent to your registered address.
• In-account notifications within your ibet x account upon login.

The "Last Updated" date at the top of this page will be updated whenever changes are made. It is your responsibility to review this Policy periodically. Your continued use of the ibet x platform after any amendment takes effect constitutes your acceptance of those changes.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by ibet x, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] – specifically for privacy and data protection enquiries.
• General support email: [email protected]

We are committed to responding to all privacy-related enquiries within seven (7) business days. For formal personal data rights requests, the processing period is up to 30 business days.

For more information about your rights under Malaysia's data protection laws, you may also refer to Terms and Conditions ibet x or by contacting us directly.